Terms & Conditions

1. Introduction & Overview

Welcome to HITS META. We operate a technology consulting and software engineering firm head-quartered in Lahore, Pakistan, offering custom software development, web applications, SaaS platforms, ERP/CRM solutions, AI automation, SEO visibility, Google Ads, Meta Ads management, Google Business Profile optimization, and corporate training.

Throughout this document, the terms “HITS META,” “we,” “us,” and “our” refer to our organization, while “Client,” “You,” and “Your” refer to any entity or individual entering into a business relationship with us or utilizing our website located at https://www.hitsmeta.com.

2. Acceptance of Terms

By commissioning project work, signing a statement of work (SOW), submitting project inquiries, enrolling in training modules, or accessing our platform, you explicitly acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions.

If you are acting on behalf of a corporation or enterprise, you represent and warrant that you possess the legal authority to bind that entity to these terms.

3. Services Offered & Scope of Work

HITS META delivers specialized digital services across three core domains:

• Software & Engineering (Build): Custom web app engineering, SaaS multi-tenant systems, enterprise ERP/CRM development, mobile app construction, and custom UI/UX design.
• AI & Automation (Automate): Business process automation, custom AI customer service agents, internal workflow integrations, and data extraction pipelines.
• Growth & Digital Marketing (Grow): Technical Search Engine Optimization (SEO), Google Business Profile optimization, Google Ads (Search, Display, Performance Max), Meta Ads (Facebook & Instagram), performance marketing campaigns, and corporate brand positioning.

Every client engagement is governed by a mutually agreed Scope of Work detailing technical specifications, deliverables, milestone timelines, and financial schedules. Any feature request or technical expansion outside the signed agreement will require an official Change Order estimate.

9. Client Responsibilities & Cooperation

Timely project completion requires proactive client collaboration. The Client agrees to:

• Provide accurate project assets, branding collateral, text content, design guidelines, and domain credentials in a timely manner.
• Designate a primary contact person authorized to review deliverables and grant milestone approvals.
• Review sprint demos, staging links, and pull requests within five (5) business days of delivery to maintain development momentum.

10. Project Timelines & Delays

Target completion dates are estimated based on technical complexity and initial requirements. While we strive to meet all milestone dates:

• Client Delays: Delays resulting from missing client feedback, late asset submissions, or delayed payment milestones will automatically extend the overall project deadline accordingly.
• Scope Creep: Requests for additional features during development will be evaluated via a Change Order, which may adjust the overall timeline and pricing.

11. Warranty Period & Maintenance Support

All custom software engineering deliverables include a 30-day post-launch warranty period starting from the official deployment date. During this period, HITS META will correct any software bugs, broken routines, or code syntax defects identified within the original scope of work at no extra cost.

The warranty does not cover issues arising from client modifications to the source code, third-party hosting server failures, or unannounced updates to external APIs after launch. Extended maintenance plans are available under monthly retainer contracts.

12. Monthly Service Agreements & Retainers

Ongoing retainers (such as monthly SEO campaigns, ad account management, server administration, or retainer developer hours) are billed on a recurring monthly cycle. Monthly retainer subscriptions require a minimum 30-day written notice prior to the next billing cycle for cancellation.

13. Third-Party Platform Billing & Credentials

Clients are responsible for maintaining active, funded accounts with third-party vendors (such as AWS, Vercel, Cloudflare, OpenAI, Stripe, Meta, and Google). All third-party ad spend (Google Ads, Meta Ads) and cloud infrastructure costs are paid directly by the Client to the respective platform.

HITS META handles client server credentials, API tokens, and administrative access under strict security protocols and NDA standards.

14. Confidentiality & Data Protection

Both parties agree to treat all business strategies, proprietary algorithms, database schemas, financial figures, and trade secrets disclosed during engagement as strictly confidential. Neither party shall disclose proprietary information to third parties without prior written consent, except as required by law.

15. Payments, Outstanding Balances & Suspension

Unless explicitly agreed otherwise in a milestone contract:

• Projects require an initial deposit (typically 30% to 50%) prior to development commencement.
• Invoices are due upon receipt or within seven (7) calendar days.
• Invoices unpaid after 14 days may result in temporary project suspension, staging site password protection, pause in active developer sprint cycles, or campaign pause until the balance is cleared.

16. Cancellation & Refund Policy

Clients may cancel a project contract at any time by issuing written notice. Upon cancellation:

• Deposits and completed milestone payments are non-refundable as they cover completed engineering hours and team resource allocation.
• The Client is responsible for paying for all work completed up to the date of cancellation notice.
• Upon settlement of outstanding work, HITS META will deliver all source files completed up to that point.

17. Intellectual Property & Code Ownership Transfer

HITS META retains full ownership of all source code, database architectures, graphics, and custom assets developed during the project until the invoice balance is paid in full.

Upon final payment settlement, HITS META transfers complete, unencumbered intellectual property rights and code ownership for the custom project deliverables to the Client, excluding pre-existing open-source libraries or HITS META internal core framework tools.

18. Limitation of Liability

To the maximum extent permitted by applicable law, HITS META and its officers, engineers, or sub-contractors shall not be liable for any indirect, incidental, consequential, special, or punitive damages (including loss of ad spend, revenue, data, Google/Meta account suspensions, or business opportunity) arising out of or related to our services, code execution, server downtime, or third-party service interruptions.

Our maximum cumulative financial liability under any circumstance shall not exceed the total fees paid by the Client to HITS META for the specific project engagement in question.

19. Force Majeure

Neither party shall be held responsible for failures or delays in performance caused by circumstances beyond reasonable control, including acts of God, natural disasters, fiber optic network outages, national power grid failures, war, civil unrest, or global server infrastructure disruptions.

20. Governing Law & Jurisdiction

These Terms & Conditions and any contracts entered into with HITS META shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any legal dispute or proceeding arising from these agreements shall be subject to the exclusive jurisdiction of the courts located in Lahore, Pakistan.

21. Modifications to Terms

We reserve the right to revise these Terms & Conditions periodically to reflect changing regulatory requirements or operational upgrades. Updated versions will be posted on this page with an updated effective date. Continued use of our services following such changes constitutes acceptance of the new terms.