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Spark Fix Services CASE STUDY
Custom CRM Platform
Developed a customer relationship management system that centralizes leads, service requests, follow-ups, technician workflows, and customer communication.
CRM Platform
Custom Built
Workflows
Automated
Leads Dashboard
Unified
The Challenge
As service requests scaled, this maintenance team kept losing track of technician schedules, resolved service history logs, and client follow-ups, leading to missed appointments.
The Solution Deployed
We coded a custom CRM dashboard linking customer profiles, service tickets, technician schedules, and automated WhatsApp appointment reminders.
Measurable Results
- Centralized all work bookings and customer details in one screen.
- Reduced missed technician appointments by implementing automated job scheduling.
- Created an organized record of client repair and billing histories.
Development Roadmap
01CRM Workflow Mapping
02Dashboard Setup
03WhatsApp API Integration
04Field Staff dry run
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